SCHOOL POLICY

All materials used in lessons by TUTTEE teachers and subsequently distributed to students (worksheets, textbook copies, other documents, etc.) remain the intellectual property of TUTTEE Academy. TUTTEE students agree not to reproduce, distribute or share any lesson materials with other parties without the prior written consent of TUTTEE Academy.
TUTTEE teachers are only permitted to teach and provide educational service at TUTTEE Academy. TUTTEE students agree not to solicit or make private arrangements with teachers for tuition or contact teachers directly outside of lesson hours. All scheduling and payment related issues are handled by TUTTEE’s administration staff.
TUTTEE's employees are not allowed to give their phone numbers or email addresses to, or to meet with parents and students outside of TUTTEE premises. Teachers who have resigned are not permitted to contact or provide lessons to TUTTEE students within 10 months of resignation. If you would like to contact a teacher, please approach our front desk staff or email info@tuttee.co
To ensure that private lessons / private groups are conducted effectively, it is paramount that students and parents communicate clearly and early with our staff if there are any topics and specific areas that they would like to focus on. It is the student’s responsibility to provide such information upon enrolment or before the first lesson. TUTTEE does not bear any responsibility for a lesson not matching the student’s expectations if he or she fails to provide such information. If teachers are not informed which syllabus or materials to use, they will prepare lessons to strengthen core content using their own materials.
TUTTEE operates on a “first-come first-served” in allocating teaching schedules and reserves the right to release any reserved lessons that have only been verbally confirmed or that have passed the confirmation deadline. All lesson enquiries and bookings should be made through the front desk. Students should check emails regularly for announcements and notifications from TUTTEE.
Students are required to enroll in all lessons for the entire month or module, subject to the course type. Mid-course enrolment is allowed provided that the student enrolls in all the remaining lessons for the month or module. Our courses, regardless of the type (e.g. modules, private lessons), are designed to be continuous and we recommend that students attend at least one month of lessons or more for any individual subject for maximum benefit.
For bookings in subsequent months, lessons must be confirmed within three working days or before our pre-assigned deadline (whichever occurs first). For booking all types of lessons in subsequent months, regular timeslots will be reserved only if a student books at least three classes in the same month with the same teacher and timeslot. During boarding and peak holiday periods, regular timeslots may be adjusted based on course arrangement needs.
Lessons reserved with TUTTEE are non-transferable. Once a student’s name is confirmed at the time of booking, only that student may attend the booked lessons. Trading or switching lessons with friends or family members is not permitted. TUTTEE reserves the right to discontinue a student's enrolment at any time due to late payment or disruptive behaviour in class.
TUTTEE does not offer make-up classes or refunds for missed classes due to a student’s inability to attend for reasons such as school activities, field trips, schedule conflicts, or sickness (unless a doctor’s note is provided and the make-up lesson is rescheduled to an available timeslot within 7 calendar days of the corresponding lesson). Parents and students are responsible for checking their schedules carefully before scheduling. Otherwise, the lesson will be forfeited. And rescheduling must be confirmed with TUTTEE.
The time, date and teacher of the rescheduled lesson is assigned by TUTTEE (we will arrange an appropriate teacher of the same subject specialisation; we regret that rescheduling times will be limited and final).
Lesson scheduling is offered at the complete discretion of TUTTEE.
Rescheduled lessons must be confirmed on the same day of request made.
Assignments are an integral part of a student’s learning experience. Students are expected to complete all assignments, including assigned readings and homework. Parents are responsible for making sure the student completes all assignments at home. TUTTEE reserves the right to use students' work, without prior consent, for educational or promotional purposes.
Plagiarism is a serious breach of academic honesty and school rules. Students are expected to submit assignments and work that do not constitute plagiarism; students whose work is found to contain plagiarised material will face serious consequences. It is against TUTTEE’s mission and policy for students to plagiarise. Therefore, TUTTEE and TUTTEE’s teachers will not be held responsible for any cases of student plagiarism.
All lessons at TUTTEE will be cancelled upon the hoisting of a Tropical Cyclone Warning Signal of 8 or above, or if the Black Rainstorm Warning is raised. Classes will resume two hours after the Tropical Cyclone Warning Signal is reduced to a lower signal or if the Black Rainstorm Warning is cancelled or replaced by the Amber or Red Rainstorm Warning during our opening hours. No make-up classes or refunds will be granted due to weather or other acts of nature beyond our control.
For safety, security and other relevant reasons, CCTV cameras are in operation within the classroom. TUTTEE shall not be held responsible for personal injuries, accidents, losses and damages incurred by any student while at TUTTEE premises.
TUTTEE shall not be liable for any loss, damages, charges or expense, whether direct or indirect, which may be incurred by parents and students arising from or in any way connected with TUTTEE Academy. Photographs and videos may occasionally be taken during lessons. TUTTEE reserves all rights to images and footages, which may be used for educational or promotional purposes. This legal notice shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Disputes arising out of or in connection with this legal notice shall be subject to the exclusive jurisdiction of the courts of the Hong Kong SAR. If payment is not received, TUTTEE cannot guarantee the availability of the lesson. TUTTEE reserves the right to amend its company policy and all terms and conditions without prior notice.