TERMS & CONDITIONS
- Invoice for Regular Session -
Starting from July 2019, we will be issuing the invoice upfront, giving students one week in advance for their settlement and confirmation of the upcoming lessons, i.e. you will be receiving the July session invoice in the last week of June (24th June). Full payment must be received prior to the indicated deadline. Lessons will not be conducted if the fees have not been received before the start of the month. Should there be any schedule changes, please inform us as soon as possible in order for the schedule to be fixed and for the invoice to be re-issued at a later given time, before the start of the month. Late submission (i.e. a submission for July's lessons on July 1st or 2nd, or onwards) will incur additional costs for administration purposes - HKD200. Please be reminded to kindly attach us the bank slip once settled for our record and reference.
- Schedule Change During the Month -
We do try to offer some flexibility in terms of the lessons during the month. To ensure your attendance, a reminder will be sent to the student through both WhatsApp and email, one day in advance for the scheduled lesson. Should there be any changes, the latest day to inform us will be the day you receive the email, given the main purpose of the reminder email and we can arrange a make-up class for you without any additional charges, as long as with valid reasons. The lessons to be re-scheduled in the given month cannot be re-arranged to next month or any other month. Please be reminded any missed lesson without notice will be forfeited. If you wish to arrange back the missed lessons, there will be an additional administrative charge of HKD250. Confirmation email will be sent regarding any changes from the normal lesson schedule to the student as a record . Extra lessons can be arranged on special requests and the corresponding invoice will be issued on the day the extra lesson is arranged, and in due within 7 days after the issue of the invoice.
We do not offer refunds for missed classes, due to a student’s inability to attend for reasons such as school activities, field trips, schedule conflicts, or sickness (unless a doctor’s note is provided). Parents and students are responsible for checking their schedules before signing up. In any case of sickness, it is the student's duty to inform us of their likely absence at least 3 hours before the scheduled lesson, by telephone or email.
A. Refund Policies
B. Refund Procedures